At Newsifier, we want to provide the best customer service possible so you can grow and don't have to worry about all the technical hassle of managing a news publishing business. This guide explains how you can submit issues and how we handle your requests.
We have different support channels for bugs, feature requests, and questions.
Bugs
All bugs can be reported via feedback.newsifier.com. So when something is not working well on your website or in your mobile app, then you can send us a ticket there.
We will respond to your submitted issue within 24 hours on working days.
Feature requests
When you have a feature request like an idea for a new feature or an idea to change or enhance an existing feature, you can also send this feature request via feedback.newsifier.com. In that case, please select ‘Feature request’ as the tag.
We will respond to your submitted issue within 24 hours on working days.
Questions
Do you have a question that is not a bug or a feature request then you can send us an email at support@newsifier.com. You can also use support@newsifier.com when you have an issue where you need to connect an external company (like for example your Advertising Agency) then you can also use support@newsifier.com and put them in the CC.
So please only use this channel for questions and submit bugs and feature requests via feedback.newsifier.com
We will respond to questions submitted via support@newsifier.com within 48 hours on working days.
When you encounter an issue and submit a ticket via feedback.newsifier.com, our first step is to understand your request clearly. Depending on the clarity of the issue reported, we might:
So please always provide as much information as possible. Like screenshots, screencast video and the exact steps you have taken before you encountered the issue.
Also please note that if we don’t get an answer within 7 days on follow up questions asked, we will archive the ticket to keep our list of tickets clean and organized
Once we understand the issue you’ve submitted. We will decide if we see this as a high priority issue or low priority issue.
Once an issue you have submitted is marked as fixed, you'll receive an automated message confirming that your issue has been fixed. Following this, our software tester will conduct a final test on your production environment to ensure everything has been successfully resolved and will inform you about the outcome.